Makeup Manager

As a Makeup Manager at Sephora UK, you will take ownership of managing and elevating the makeup department, ensuring that customers receive world-class beauty services and an exceptional shopping experience. In this role, you will be responsible for leading a team of Beauty Advisors, fostering a culture of motivation, coaching, and development, while also ensuring operational excellence and delivering expert makeup services. This position requires a combination of leadership, strategic vision, and in-depth product knowledge to drive both team and customer success.

Key Responsibilities

Team Leadership & Development

•    Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
•    Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge.
•    Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
•    Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
•    Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.

Sales Leadership, Service Excellence & Customer Experience

•    Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
•    Deliver expert makeup consultations, personalised product recommendations, and makeup services to ensure each customer feels valued and empowered.
•    Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals.
•    Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
•    Stay up-to-date with the latest makeup trends, techniques, and product innovations to provide informed recommendations to customers and team members.

Operational Excellence & Strategic Execution

•    Oversee the daily operations of the makeup department, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display.
•    Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
•    Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, makeup services offered and implementing strategies to optimise customer satisfaction and store performance, contributing to the store’s broader business goals.
•    Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies.

Skills

•    Proven experience in a leadership or management role within the beauty or retail industry, with a focus on makeup artistry and beauty services.
•    In-depth knowledge of makeup products, application techniques, and industry trends, with the ability to coach and mentor others.
•    Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
•    Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
•    Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
•    Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
•    Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement.
•    Flexibility to work evenings, weekends, and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.